Effects of Introduced Quality System to Organisational Factors

Organizations operating on market and trying to work and make progress successfully have to act globally. Last decade of last century proved that the period of global competitiveness started, which is identified by penetration of standard of the world’s market and international orientation of organizations. Introduction of management quality system according to requirements of standard ISO 9000, without and doubt, presents first serious step in every organization on the way towards provision of business and organizational excellence as well as competitive advantage. The sooner, the better! The fact is that quality standards, besides their globalization and universality, are not immune to socalled ”cultural factors” of every country, region as well as narrow area – all until individual organization and its “organizational factors”. Introduction of quality system also brings great number of changes into organizational part such as politics, planning, organization, culture, management, etc. This work presents results of the research conducted on 204 organizations in Bosnia and Herzegovina, 31 consultants and 11 certification houses operating in the area of Bosnia and Herzegovina.